Account Manager

SSM INDUSTRIES, INC - ACCOUNT MANAGER - SERVICE DEPARTMENT POSITION

Job Overview:

SSM Industries, Inc. is seeking an Account Manager to join our team in Carlisle, PA. This individual will provide full time support between the client, internal Carlisle Operations, and the Technical Team. This role requires excellent organizational skills, attention to detail, and the ability to effectively communicate / coordinate with Service Managers, clients, subcontractors, and vendors to ensure successful project execution. 

Who We Are:

At SSM Industries, Inc., we pride ourselves on our 40+ years of excellence in commercial, and industrial services. Our company has a strong reputation for customer service, quality workmanship, and reliability. Here at SSM Industries, Inc. we look to utilize the value you bring to the team which helps us better suit the needs of the customers.

Responsibilities include the following, but are Not limited To:

Customer Relationship: Maintain regular contact with owners, facility managers, property managers, and maintenance personnel. Develop long-term customer relationships and understand each facility's operational needs. Conduct periodic account reviews and customer check-ins. Address customer concerns and coordinate resolution with service management. Maintain accurate customer contacts, site information, and account history

Preventive Maintenance Agreements: Develop and renew preventive maintenance/service agreements. Review equipment inventories and verify agreement scope. Prepare pricing for new agreements and renewals. Identify equipment or services that should be added to existing agreements. Monitor agreement profitability and recommend pricing/scope adjustments.Track upcoming contract expirations and begin renewals before expiration.

Service Sales: Generate repair and replacement opportunities from existing accounts. Prepare and present repair/replacement proposals. Follow up on outstanding proposals. Work with technicians to identify deficiencies and recommended repairs. Convert technician recommendations into customer proposals. Develop equipment replacement and capital improvement opportunities. Cross-sell HVAC, plumbing, controls, electrical, IAQ, and other company services where applicable.

Account Growth: Establish annual sales and gross-profit goals for assigned accounts. Increase revenue within existing accounts. Develop new service accounts within assigned territory or market. Identify additional customer locations and facilities. Track sales pipeline, open opportunities, and expected close dates.

Quoting & Estimating: Develop scopes of work for quoted repairs. Obtain equipment/material/subcontractor pricing. Estimate labor requirements with service operations. Apply appropriate labor rates, material markups, subcontractor markups, and overhead. Review proposal exclusions and clarifications. Obtain required internal approvals before submitting proposals

Financial Management: Monitor revenue, gross margin, and profitability by account. Review labor and material performance on quoted work. Identify jobs exceeding estimated costs. Assist with billing questions and customer disputes. Support collection of past-due accounts when customer involvement is necessary. Review account pricing annually for appropriate escalation. 

Service Coordination: Coordinate customer requirements with service managers, dispatchers, and technicians. Communicate customer priorities, site restrictions, shutdown requirements, and special conditions. Participate in planning larger repairs, shutdowns, and equipment replacements. Ensure operations understands commitments made to customers. Follow significant service calls through completion.

Internal Communication: Participate in service sales/operations meetings. Review backlog and open proposals. Communicate upcoming large service opportunities. Coordinate with project/construction departments when service work becomes a larger project. Ensure proper handoff of sold work to operations

 Other duties assigned as needed per project requirements

Qualifications

 Typically requires 1-5 years of experience and a bachelor’s degree in engineering, construction management, or related discipline

 Strong communication, coordination, and negotiation skills.

 Excellent written and analytical skills with a strong attention to detail.

 Strong organizational, timeline management and project management skills.

 Leadership experience is a plus.

 Microsoft Excel, Word, Office, Projects

Service Programs

 Pre-employment drug testing, physicals, and criminal history.

Financial Perks:

Competitive pay.   ($65,000 - $75,000 / year) to start

401(k) retirement plan.

Health and Wellness Perks:

Medical Insurance.

Dental Insurance

Vision insurance

Career Development Perks:

Paid training programs as needed.

Unique Perks:

Company events (BBQs, holiday parties, fishing trips, ball games, etc.).

Work Schedule:

Full-Time: Monday to Friday, 8-hour shifts.

On-Call Opportunities: As needed to ensure client satisfaction.

Work Location:

This position is based in Carlisle, PA, and will require in-person work as well as on-site at the project locations.

Equal Employment Opportunity:

At SSM Industries, Inc., we value diversity and are an equal opportunity employer. 

Job Type: Full-time

Pay: Salary based on experience

Work Location: In person at the Carlisle Office