Community Engagement Associate

Agency Description:

For 120 years, Bigs & Littles NYC Mentoring has been addressing the social, emotional and academic challenges facing youth from low income, single parent households, by providing one-to-one community based mentoring services supported by life skills programming, crisis intervention, and family support. We seek to improve the lives of children, empowering them to recognize, reach for and achieve their full potential as confident, caring adults.

Job Description:

The role is a part-time position charged with assisting and growing a comprehensive recruitment strategy to help identify and cultivate new partners and avenues targeting families and volunteers, with a focus on Bigs of color, bilingual Bigs, and Bigs willing to travel to outer boroughs. An important element to this role is effective data management via inputting and tracking recruitment data. Additionally, the Community Engagement Associate will supervise a caseload of senior matches (stable and matched over a year). This position reports directly to the Senior Program Officer.

Specific job responsibilities include, but are not limited to:

Match Supervision

• Supervise, coach, and manage a caseload of senior matches (stable and matched over a year) on a quarterly basis to support successful mentoring outcomes for Bigs, Littles, and parents.
• Provide case management support and serve as an advocate for families, including connecting them with internal emergency funds or to resources and referrals outside of mentoring.
• Assess, monitor, and respond to clinical and safety issues that arise during match supervision, providing crisis management as needed. 

Volunteer Recruitment & Family Outreach

• Executing comprehensive recruitment strategy to bring in new volunteers, primarily in the areas noted above.
• Tracking, collecting, and analyzing data on all related outreach efforts (e.g. demographics) to help us measure the success of new recruitment strategies.
• Assist with translation of recruitment materials to Spanish (if Applicable).
• Work alongside Community Engagement Coordinator with recruitment efforts, e.g. researching corporations, alumni and affinity groups, reaching out to potential partners, and representing agency at events, such as community fairs, corporate lunch and learn, etc. 

Inquiry/Screen Families and Volunteers

• Effectively communicate and conduct initial screening with prospective volunteers and families to determine entry requirements to join the program.

Data, Reporting and Quality Assurance

• Learn data management skills, use of Apricot Database system, and reporting procedures.
• Help maintain professional records of client data, e.g. demographic data, through regular updates of assigned clients into database, including mass imports for data entry on a regular basis.
• Work closely with development and program team to create and update reports that gather specific data for board committee updates, foundation reports, yearly stats, demographics, etc.

Other tasks:

• Assist the social media and marketing team as necessary with creation of content and posting.
• Participate in monthly staff meetings.
• Attend relevant professional development workshops.
• All other tasks/duties/special projects as needed will be directed by the Community Engagement Coordinator, Senior Program Officer, and/or the Chief Program Officer.

Requirements/Qualifications:

• Education: BS, with at least two years of relevant experience, i.e. recruitment, marketing, communications, volunteer management.
• Written and oral proficiency in Spanish preferred.
• Strong interpersonal skills, ability to communicate verbally and in writing to individuals and groups.
• Strong presentation and group facilitation skills.
• Commitment to helping children, parents and whole families achieve success in life.
• Experience with, and knowledge of, NYC not-for-profit agencies and schools a plus.
• Demonstrated ability to work in culturally diverse communities.
• Ability to multi-task and think systematically.
• Proficient with MS Office (particularly with Word, Excel, PowerPoint and Outlook); Knowledge of Zoom platform as well. Ability to enter and analyze data through Excel.
• Proficiency/expertise with social media platforms (Instagram, Facebook, LinkedIn, Twitter), Canva, Mailchimp etc.
• Proficient with database entry, data collecting and reporting.
• Ability to comply with applicable child safety requirements.
• Ability to promote an inclusive, welcoming, and respectful mentoring environment that embraces diversity and inclusion.
• Excellent organizational skills, ability to manage varied responsibilities and effectively work with clients and colleagues.
• Although COVID vaccination is no longer required, it is highly encouraged.
• Schedules can be flexible in order to meet program needs (evening hours and occasional weekends may be required) Currently, agency staff follow a hybrid model (three days in-person in the office and generally two days work remotely), based on appointments and staff meetings. The Community Engagement Associate can set their schedule with Community Engagement Coordinator and/or Senior Program Officer working 20 hours per week (example: 2 days in office, 1 day remote).

Equal Opportunity Employer Statement:

Bigs & Littles NYC Mentoring is an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, sexual orientation, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Salary:

• $20-$23 per hour, based on experience

Agency Benefits:

• Flexible schedule/Hybrid working model
• Family-friendly atmosphere
• Training and Professional Development opportunities
• Woman-led organization